Privacy Policy

1. Information We Collect

Depending on how you interact with EPN™, we may collect information including:

• Your name
• Email address
• Telephone number
• Business or company name
• Job title or professional information
• Mailing or billing information
• Registration information for events, programs and meetings
• Information you voluntarily provide through forms, questionnaires, surveys or conversations
• Payment and transaction information
• Communication preferences and consent records
• Referral or affiliate information
• Website activity, device information, IP address and similar technical information
• Information about how you interact with our emails, websites and digital services

Payment card information may be processed by third-party payment providers and may not be stored directly by EPN™.

2. How We Use Personal Information

We may use personal information to:

• Register you for EPN™ events, programs, meetings or services
• Deliver EPN™ memberships, programs and educational content
• Provide The Path to Transformation™ and related services
• Communicate with you regarding registrations, appointments, programs and account activity
• Send event confirmations, updates and reminders
• Respond to questions and requests
• Evaluate whether EPN™ programs or membership may be appropriate for you
• Provide information about EPN™ programs, events, opportunities and services where permitted
• Manage member, prospect and customer relationships
• Process payments and administer transactions
• Operate and improve our websites, services, programs and customer experience
• Manage referral and affiliate relationships
• Attribute referrals, leads and purchases to referral partners
• Maintain records of communication preferences and consent
• Detect, prevent or address fraud, misuse, security concerns or technical problems
• Meet legal, regulatory, accounting and administrative requirements

We limit our collection and use of personal information to purposes that are reasonable and appropriate in the circumstances.

3. Consent

Where required, we obtain consent before collecting, using or disclosing personal information.

The form of consent may vary depending on the nature and sensitivity of the information and the context in which it is collected.

Where you expressly consent to receive marketing communications by email or text message, we may send information about EPN™ programs, events, services, content and opportunities.

You may withdraw your consent to marketing communications at any time, subject to legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain services where the information is necessary to provide those services.

4. Email and Text Communications

We may send transactional or service-related communications concerning registrations, appointments, events, purchases, memberships or programs.

Where required by law, commercial electronic messages are sent only where we have an appropriate basis to do so.

Marketing emails include an unsubscribe mechanism.

Marketing text messages may be stopped by replying STOP where that functionality is provided.

Message and data rates may apply to text communications.

5. Cookies, Analytics and Tracking Technologies

Our websites and digital services may use cookies, pixels and similar technologies to:

• Operate website functionality
• Remember preferences
• Understand website traffic and usage
• Measure the effectiveness of communications and marketing
• Improve user experience
• Attribute visits, registrations and purchases to marketing or referral sources

Some of these technologies may be provided by third-party service providers.

You may be able to control certain cookies through your browser or device settings.

6. Referral and Affiliate Tracking

EPN™ operates referral and affiliate programs.

If you access an EPN™ website, event page or registration form through a referral link, we may record information identifying the referral partner associated with your visit or registration.

This information may be used to:

• Attribute leads, registrations or purchases
• Administer referral relationships
• Calculate referral commissions
• Prevent duplicate or inaccurate referral claims
• Analyze the effectiveness of referral programs

Referral partners do not receive unrestricted access to your personal information solely because they referred you.

7. Service Providers

We use third-party service providers to help operate our business.

These providers may include services for:

• Customer relationship management
• Website hosting and development
• Email and text communication
• Payment processing
• Online learning
• Analytics
• Appointment scheduling
• Marketing automation
• Referral and affiliate management
• Data storage and cloud services

Personal information may be made available to service providers only as reasonably necessary for them to perform services on our behalf, subject to appropriate contractual and security arrangements where applicable.

Some service providers may process or store information outside Canada. As a result, personal information may be subject to the laws and lawful access requirements of the jurisdiction where it is processed.

8. Payment Information

Payments may be processed through third-party payment providers.

EPN™ may receive information regarding the transaction, such as your name, contact information, amount paid, payment status and transaction identifiers.

We generally do not directly store complete payment card numbers where payment information is processed by a third-party payment provider.

9. How We Protect Information

We use administrative, organizational and technical safeguards appropriate to the nature and sensitivity of the information we hold.

No internet transmission, electronic storage system or security measure can guarantee absolute security.

If we become aware of a privacy or security incident, we will assess and respond to it in accordance with applicable legal requirements.

10. Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected
• Provide our services
• Maintain appropriate business and financial records
• Manage memberships and customer relationships
• Meet legal, tax, regulatory or contractual requirements
• Resolve disputes or enforce agreements

When personal information is no longer required, we may securely delete, destroy or anonymize it where appropriate.

11. Access and Correction

You may request access to personal information we hold about you and may ask us to correct information that is inaccurate or incomplete, subject to exceptions permitted by law.

We may need to verify your identity before responding to a request.

12. Your Choices

Depending on the circumstances, you may:

• Unsubscribe from marketing emails
• Opt out of marketing text messages
• Update communication preferences
• Request access to your personal information
• Request correction of inaccurate information
• Ask questions about how your information is handled

Certain information may need to be retained where required for legal, contractual, accounting or administrative purposes.

13. Links to Third-Party Websites

Our websites may contain links to websites or services operated by third parties.

EPN™ is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Children

EPN™ programs and services are intended for adults and business professionals.

We do not knowingly seek to collect personal information from children through our general business services.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology or legal obligations.

The effective date at the top of this page will indicate when the policy was most recently updated.

16. Contact Us

Questions, requests or concerns regarding this Privacy Policy or EPN™ privacy practices may be directed to:

Entrepreneur Performance Network™
Email: richard@joinepn.com